Reset your password, and log in on a second device
For a parent locked out, or setting up a second device.
Resetting your password
- On the login page, tap the forgot-password link. The page asks for your account email and says it'll send you a reset link.
- Tap "Send reset link". The message on screen is the same whether or not that email has an account, on purpose, so nobody can use the form to check which emails are signed up.
- Open the email and tap the link. Type a "New password (8+ characters)" and the same thing again under "Confirm password", then tap "Save new password".
Open the link on the same device and browser you asked from. A link opened somewhere else, like requesting from the tablet and tapping it on your phone, can come back as expired. That's the one thing that trips people up.
Only the newest email works. If you tapped "Send reset link" twice, every earlier link is dead. Use the latest one.
Changing your password when you know it
Same path. There isn't a change-password box in the dashboard yet, so request a reset link, open it, and set the new one.
A second device
Just log in on it with the same email and password. Your kids' profiles, progress and settings live on the account, not the device, so they're all there. The parent PIN is the same one too.
Screen-time minutes are per child, not per device. Ten minutes on the tablet and ten on the phone is twenty.
Common questions
The reset email never arrived.
Give it a few minutes and check spam. Make sure the address you typed is the one you signed up with. If it was a different one, the form still says it sent, but nothing goes anywhere. If it's still missing, email ervin@brightstepchild.com from the account address.
Can my kids log in on their own?
No. Children don't have logins. They tap their name on a device you've already signed into. If you want the app on a device they use alone, log in on it once yourself and set the parent PIN.
I changed my password. Do the other devices log out?
Devices already signed in usually stay signed in until their session expires. If you're changing the password because someone had access they shouldn't, email us and we'll sign every device out.
Still stuck?
Email goes straight to a person, usually answered within a couple of days. Include the email you signed up with so we can find your account.
Email ervin@brightstepchild.com