Your plan: the trial, switching, canceling, and your card
For a parent who wants to know what they'll be charged and how to stop it.
The two plans
$25 a month, or $250 a year, which works out to about two months free. One plan covers every child in the house, up to 8 profiles. There's no per-child pricing and no separate plan for the dashboard.
Both start with a 7-day free trial. Cancel before it ends and you're not charged at all. Two days before the trial ends we email you so it isn't a surprise.
Starting
- Sign up, then pick "Monthly" or "Yearly" on the page that says "Choose your plan".
- Tap "Start your 7-day free trial". Card details go to Stripe, the payment company. We never see the number.
- You're in. The trial runs seven days from that moment.
Canceling, or changing your card
- Open the grown-up area and scroll to the bottom. The panel is called "Subscription".
- Tap "Manage subscription". It opens your billing page at Stripe.
- Cancel there, or update the card there. Either takes a couple of clicks.
Canceling stops the next charge. You keep access until the end of what you've already paid for. To switch between monthly and yearly, email ervin@brightstepchild.com and we'll move you over.
What happens to your kids' progress if you stop
Nothing. Stars, streaks, full days and the review pile all stay. If you come back later, the app sends you to "Choose your plan" and everything is where you left it.
What shows on your statement
BRIGHTSTEP. BrightStep is a subsidiary of AlbaTech Services, which may also appear on the receipt. We email a receipt after every charge, and a heads-up two days before a renewal.
Common questions
Is there a family discount or a per-child price?
The price is the family price. $25 a month or $250 a year covers every child on the account, and the account holds up to 8 profiles.
Do you offer refunds?
The free week is the refund. Use all seven days, and if the answer is no, cancel and pay nothing. If something went wrong with a charge, email us and a person will look at it.
Can I pause instead of canceling?
Not as a button, no. Cancel, and when you're ready, sign in and start again. Nothing about your kids' progress is lost in between.
Still stuck?
Email goes straight to a person, usually answered within a couple of days. Include the email you signed up with so we can find your account.
Email ervin@brightstepchild.com